If you have forgotten your password, please use the reset password link on the login page. Enter the email address that you registered with and you will be sent a password reset email. Please check your junk email folder in case the email is redirected. Once you have received the email, click on the link to reset your password.
Please be aware that if you are using any kind of password manager, it may try to use the old password when you log in to your account, so you will need to update the password manager with your new password. If you enter your password incorrectly three times, you will be locked out of your account for a period of one hour for security reasons.
If you wish to cancel a booking you have made on ardventures.co.uk you must log in to your account and cancel the order. We will be automatically notified of your cancellation. Our Adventure Tour Terms and Conditions will be applied to all cancellations.
If you have booked direct (by telephone or email and do not have an account on this website) you must send us an email with the details of your tour and the reason for cancelling.
If, for any reason, you need to change your booking. You must send a change request email to [email protected] clearly stating the tour you are booked on and the tour you wish to change to.
Some of our tours offer a means of booking by paying a deposit. Where this is offered, the date by which the balance must be paid is clearly displayed on the tour page. You will receive an email notification seven days in advance of the date the balance is due. You must pay the balance by the due date or your booking will be automatically cancelled and your deposit forfeited. There are no exceptions to this rule.
We strongly advise you to diarise the balance due date and ensure the balance is paid on time.
Please ensure that you have enough fuel for the day before starting the tour. A good rule of thumb is that each day will require at least half a tank. Some of our tours are remote and access to fuel stations may be limited. Running low on fuel once a tour has started can be very disruptive and spoil the experience for the rest of the group. If you are low on fuel at the end of a day please ensure you fill up for the next day.
It goes without saying that your vehicle must be in good condition prior to joining any of our tours. If you are aware of any defects, you must rectify them before joining your tour. All vehicles must have a full-size spare and not have wheels/tyres greater than 20″. Wheels and tyres greater than 20″ are totally unsuitable for any of our tours because they are extremely susceptible to puncture and thus wheel damage.
A minimum of all-terrain tyres are recommended.
In the event your vehicle breaks down, we will make every endeavour to assist you to make repairs and get you, your vehicle and your passengers back to the highway, from where you will need to make arrangements to get your vehicle recovered. You must ensure you have appropriate recovery assistance, for example, AA, RAC or Green Flag membership etc.
In the event your vehicle cannot be repaired/recovered from an off-road location, we will take you and your passengers to where you have a mobile phone signal, from where you will need to make arrangements to have your vehicle recovered.
You do not need to carry recovery equipment. In the event your vehicle has to be recovered, we will insist that only our equipment is used. This is for safety reasons – our equipment is tested and meets all the necessary standards. We will manage the recovery and all customers are expected to follow the instructions of our tour guides.
Subscribing to our newsletter is a great way of staying informed. We send out a monthly newsletter that keeps you updated on the tours available for booking, and we may occasionally send you additional emails of last-minute deals. We do not bombard you with irrelevant emails and you can unsubscribe at any time.